1Trick is the copyright brand of Maa Shakambhari Vision India Pvt Ltd. 1Trick reserves the right to update/change the policies anytime without prior information, based on internal, external, or statutory requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the 1Trick website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by customer or by 1service provider and applicable cancellation charges.

Cancellation by Customer

Customer is allowed to cancel/reschedule the requests anytime through 1Trick platforms (Website/Mobile) or by coordination with our customer care.
Customer is allowed to cancel/reschedule the job request upto 30 minutes before the scheduled job time (in case of Scheduled Job) and within 10 minutes of the job request for on-time job delivery. Customer will be charged a cancellation fee or inconvenience fee as per 1Trick policy in each scenario.
Customer will be charged one unit fee and any other applicable charges if he cancels/reschedules the job request on arrival of 1service provider at customer premise.
Continuous cancellations/reschedule of job request or any malicious activities may attract suspension of 1service by 1Trick and further termination of agreement with customer.
Customer will not be charged for cancellation if the 1service provider is running late by more than 30 minutes from the scheduled time. It is appreciated to consider the geographical factors such as traffic conditions, accessibility, and climate conditions before cancelling the request.
Due to any unforeseen circumstances or internal reasons, 1Trick reserves the right to cancel any job request at any point of time with due communication to customer and will not be liable to anyone for the same.
Customer is not allowed to cancel/reschedule more than three job requests a day. Customer accounts may be suspended from future 1service for continuation of any such activities.

Cancellation by 1service Provider

As per 1Trick Policy, cancellation of job request by 1service provider after accepting the job request initiated by customer through 1Trick platform is forbidden. 1service provider has agreed to accept the 1Trick terms and conditions clauses of agreement during the on-boarding process. Any violation to the agreement may attract penalty or suspension of contract and further termination of agreement with 1service provider.
1service Provider is allowed to cancel maximum 3 requests a day. More than 3 cancellations may attract penalty for inconvenience to customer as per the agreement with 1Trick.
1service Provider is allowed to cancel a job before two hours from the scheduled time for scheduled job request, job cancellation is not permitted for on-time job request.
Cancellation of job requests or any misbehaviour with customers may attract reduction in ratings and penalties. These activities may force termination of agreement with 1service provider.
1service provider needs to provide the reason for cancelling job while reverting to 1Trick. These reasons will be saved in 1service provider’s record for performance analysis.
1service provider is allowed cancel the job on reschedule of job request by customer, based on contract rules applicable as per 1Trick agreement.

Refund Policy

Customer is permitted to claim refund from 1Trick for:

False 1service

Incomplete job

Misbehaviour from 1service provider

Customer can send a mail to help@joboy.in within 5 days from the day of job delivery with subject line “Job Reference #-Complaint Category”. 1Trick team will register the complaint and share the complaint number within 24 hours via mail/ text message. Customer will receive the final status of the claim within 7 working days via mail. If the refund request is approved by 1Trick grievance redressal officer, refund amount will be credited to customer’s wallet within 48 hours (excluding holidays). 1Trick reserves the right to approve or decline a refund request; refund claim will be processed by gathering information about job delivery from 1service provider. The status of the claim will be shared along with reason for approval/decline with the customer via registered e-mail id

Note: Refund policy is applicable only to wallet/online payment